Reasonable Modification Request

A reasonable modification is a modification to The Wave Transit’s policies, practices or procedures that is requested by a person with a disability to ensure they are able to use The Wave Transit system.

To request a reasonable modification to current policies, practices, or procedures, please contact Customer Service at 251-344-6600 to submit your request.

The Wave Transit may deny requests for modifications where:

  1. Granting the request for modification would fundamentally alter the nature of The Wave Transit’s services, programs or activities;
  2. Granting the request would create a direct threat to the health and safety of others;
  3. It is determined that the customer is able to fully use the entity’s services, programs, or activities for their intended purpose without the requested modification;
  4. Granting the request would result in an undue financial and administrative burden.

For more information contact The Wave Transit’s Customer Service at 251-304-5600 or by email at