Show All Answers

1. Can I purchase a Day Pass online or at Customer Service?

No, Day Passes can only be purchased on the bus at a cost of $3.00 for unlimited riding for the day.

2. How do I order MAP tickets?

To purchase MAP tickets call Customer Service at (251) 344-6600 ext. 265 or purchase online using a major debit or credit card.

3. How long does it take to get my MAP tickets or bus pass if ordered online or via phone?

It can take up to 7-10 business days to receive your tickets in the mail.  We ask that make your ticket order at least a week in advance to insure you get them in enough time.

4. Can I a refund for my bus pass if I don’t use it?

No, bus passes are non-refundable.

5. What happens if I lose my bus pass and my time has not expired?

Lost, stolen, or destroyed bus passes cannot be replaced and is non-refundable.

6. How can I obtain route information?

For Android or Apple IPhones you can download MyStop App. 

Paper route schedules are also available at the GM&O location.

7. I have a voucher for a bus pass, what do I need to bring to secure my pass?

A government issued or picture form ID identifying you as the recipient named on the voucher.

8. Does the Wave bus service travel outside the city limits?

No, The Wave only service the inner city limits of Mobile.  It does not travel to Semmes, Theodore, Citronelle, Saraland, Grand Bay, Dauphin Island, Fairhope or Daphne.  However Baldwin County does have a bus system that travels to Mobile (BRATS) and connects with The Wave at Bienville Square.  BRATS service Fairhope, Daphne and Spanish Fort.

9. I’m at a bus stop, can you tell me what time the bus will arrive?

Text the Bus Stop ID# on the bus sign and it gives you the arrival time

For More info On Text for the Next Bus.  Click Here

10. Can I bring my bike on the Bus?

Yes, buses are equipped with bike racks on the front of the bus.

11. Can I bring my dog on the bus?

You cannot bring a pet on the bus unless it is a service animal.