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Contact customer service immediately (251) 344-5656. The funds remaining on your card will be reloaded to the new card. The cost of a new card is $4.00.
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The Wave is transitioning to new tap & go fareboxes that feature four ways to pay: MyWAVE Card, MyWAVE Mobile App, limited use passes, and cash.
The new fareboxes reduce passenger boarding time due to the faster ways to pay and increases on time performance. Additionally, the new fareboxes will no longer have mechanically moving parts which significantly reduces the maintenance downtime.
MyWAVE Card, MyWAVE Mobile App, Limited use pass, and cash.
No, the fare remains $1.25, $10 for a weekly pass, $40 for a monthly pass, and transfer fees have been eliminated with the use of your MyWAVE Card.
Transfers are embedded into the card or app. It will be on your next tap within a two hour window of your initial tap, eliminating the old transfer fee.
You will need to pay an additional fare.
No, however, transfers are now free when using your MyWAVE Card or app and using digital currency eliminates the need for change.
Not at this time. The Pay as You Go balance and/or frequent rider pass on your MyWAVE Card is separate from the balance or pass on your MyWAVE Mobile Application.
The MyWAVE Cards are good for approximately 3 years.
Yes, you will receive a picture ID MyWAVE Card.
You can reload your MyWAVE card through our website and the GM&O at 110 Beauregard St Suite 104, customer service.
- Pay as you Go (Load money on your card)
- 7-day passes
- 31-day passes
Contact Customer Service at (251) 344-6600 ext. 265 and a Customer Service Rep will direct you on the required documentation you will need to provide in-person to obtain a reduced fare MyWAVE card. Once your information has been verified, you will be able to purchase your new reduced fare MyWAVE card. You can now load your card with a fare pass at a reduced rate.
The MyWAVE Mobile App can be downloaded through Apple and Android stores. The app is a stand-alone payment option that requires only a mobile device to use.
Compatible with iPhone 8 and above (running iOS 13.6 and above) and Apple Watch Series 3 and above (running watch OS 6.2.8 and above).
Compatible with Android running software version 9.0 and above.
Only Full-Fare products are available.