A reasonable modification is a modification to The Wave Transit’s policies, practices or procedures that is requested by a person with a disability to ensure they are able to use The Wave Transit system.
To request a reasonable modification to current policies, practices, or procedures, please contact Customer Service at 251-344-6600 to submit your request.
The Wave Transit may deny requests for modifications where:
Granting the request for modification would fundamentally alter the nature of The Wave Transit’s services, programs or activities;
Granting the request would create a direct threat to the health and safety of others;
It is determined that the customer is able to fully use the entity’s services, programs, or activities for their intended purpose without the requested modification;
Granting the request would result in an undue financial and administrative burden.